Entry Policies

With mobile ticketing, you can use your phone to access and download tickets to use for safe and contactless entry into Greensboro Complex events!

• Download the official Ticketmaster app for the easiest access to your tickets.

For safety and efficiency, we recommend entering without a bag. If necessary, guests are permitted to bring in one small bag that meets the following guidelines.

Permitted Bags

• Clear Bags: Clear vinyl or plastic bags, one-gallon Ziploc-style storage bags, and clear vinyl or plastic backpacks, measuring no larger than 12” x 6” x 12”.
• Small Clutch Bags: Small bags up to 4.5” x 6.5” (approximately the size of a hand), with or without a handle or strap, do not have to be clear.
• Medical Bags: Medical bags, including diaper bags when accompanied by a child, will be inspected before entry.

Greensboro Complex personnel reserve the right to deny entry to any bag or item that is deemed unsafe for admission. Guests who do not follow building policies or decline to be inspected may be denied entry or required to leave the venue. Greensboro Complex does not provide a bag check or lockers for bags. All bags left in lobbies will be discarded.

For more information on our updated Bag Policy, please visit the link below.

The following items are not allowed to be brought into the Greensboro Complex:

• Alcoholic or other beverages
• Artificial noise makers
• Audio or video recording equipment
• Cameras (check event-specific policies)
• Bags (See Bag Policy above)
• Beach balls
• Canes, chains, or sticks (non-medical use canes)
• Cans, glass, or metal containers
• Coolers (unless for medical supplies)
• Costume masks
• Diaper bags (unless accompanied by a baby)
• E-cigarettes and vapes
• Fireworks or any explosive
• Folding chairs
• Food and beverage
• Helium balloons
• Illegal drugs
• Knives of any size
• Larger electronic devices (tablets, laptops, iPads, etc.)
• Laser pointers
• Pets (except service animals)
• Promotional items with commercial identification
• Strollers
• Tape recorders
• Large golf or non-telescopic umbrellas
• Weapons of any description, including firearms (even with a permit)
• Signs, banners, flags, or any items obstructing views or posing security risks
• Other items deemed by Complex management to pose safety risks or diminish event enjoyment for other patrons.

As of September 2024, Greensboro Complex and First Horizon Coliseum no longer accept cash for parking fees, ticket sales, and concessions.

A debit or credit card will be required for payment. Contactless and mobile payment options, including Apple Pay, Google Pay, and Samsung Pay, will be accepted at most payment terminals.

Lawn Chair Policies (udpated for 2025)

• Lawn chairs are available for rent for $10 per chair (subject to availability).
• Rental chairs may be obtained upon entering the venue.
• Rental chairs should be left on the lawn for pick-up by Greensboro Complex staff after the show concludes.
• Personal lawn chairs are not allowed in the venue (please note this is an updated policy in effect as of 6/1/25) 

Permitted Items

A few items that are typically prohibited at Greensboro Complex events are permitted at White Oak Amphitheatre events only. All items are subject to inspection.

• Blankets
• Binoculars
• Telescopic umbrellas - no longer than 12" when compacted.

For more information on White Oak Amphitheatre, please visit the White Oak Amphitheatre venue page.